Before placing an order, if you have any queries relating to these terms , please contact our Customer Service Team. Please note: once your order is confirmed. After 2hours. No refunds or exchanges will be issued. We are more than happy to work with you if you have any special request. You can always leave a comment with your order. If we see mistakes you've made when placing an order we will contact you to fix it. Or you can always email us with questions or changes you may have. We will always do our best to work with you, and do our very best to help, because we love our customers. However, we cannot be held responsible for any mistakes made by our customers.
Orders cannot be cancelled 2 hours after being placed. As we would have already logged it into our automated system and forwarded the item, although it may not be marked as fulfilled as of yet. Any exceptions will incur a restocking fee, to process. NO cancellations will be made after an item has been shipped. No exceptions.
To cancel within the 2hour period, email us at firstname.lastname@example.org. With your Order#, First & last name that was used to create the order, and that you wish to cancel.
Always contact us. If you wish to cancel your order. Cancelling after the item has already been shipped. Is not allowed, that is why we give you that 2hr window to do so. If you still choose do so, and not to contact us first, and go to your card company and still cancel after item has been shipped. This is a direct violation of our terms. We will impose a 20% fee to cover our expenses. We will appreciate it, if you contact us first to make the cancellation.